1stClassBet Premium Sports Betting

Complaints Procedure

At 1stClassBet, we aim to provide a fair and transparent service. If you're unhappy with any aspect of your experience, here's how to raise it.

Step 1: Contact Us

Email us at bets@1stclassbet.com with full details of your complaint, including your account details and any relevant bet/transaction references. We aim to acknowledge all complaints within 48 hours.

Step 2: Investigation

We will investigate your complaint thoroughly and aim to provide a full response within 8 weeks, in line with Gambling Commission requirements. Where possible, we will resolve your complaint sooner.

Step 3: If You're Not Satisfied

If you remain unhappy with our response, or if 8 weeks have passed without resolution, you may refer your complaint free of charge to our approved Alternative Dispute Resolution (ADR) provider:

IBAS (Independent Betting Adjudication Service)

The ADR provider's decision is not binding on you, but if you accept it, it will be binding on us.

Step 4: Gambling Commission

The Gambling Commission does not deal with individual complaints but regulates all licensed operators. You can find more information at gamblingcommission.gov.uk.

Please gamble responsibly. 18+ only.